Privacy

Who is the controller

[[registered legal entity name]], [[registered office address]], Málaga, Spain, is the data controller for personal data processed through this platform. Data protection contact: privacy@aurellen.com.

What we collect

• Enquiry data — name, email, phone, and the message and development you enquired about.
• Account and alert preferences, where you create them.
• Usage data — pages viewed, searches run, and device and approximate location derived from IP address.
• Communications — the content of emails, calls and chat sessions with our advisors and with Auréa.

Why we process it

• To answer your enquiry and introduce you to the relevant developer or agency — performance of a contract or steps taken at your request.
• To operate and secure the platform — legitimate interests.
• To send marketing and alerts — your consent, withdrawable at any time.
• To meet accounting, tax and anti-money-laundering obligations — legal obligation.

Who we share it with

When you enquire about a development, your enquiry is passed to the developer or partner agency responsible for it — that is the point of the enquiry, and they become an independent controller of that data.

We also use processors for hosting, email and messaging delivery, analytics and error monitoring. They act on our instructions under contract and may not use your data for their own purposes.

International transfers

Some processors operate outside the EEA. Those transfers rely on European Commission adequacy decisions or on Standard Contractual Clauses with supplementary safeguards.

How long we keep it

• Enquiries and advisor correspondence — three years from last contact.
• Transaction records — six years, to meet accounting and AML obligations.
• Marketing consent records — for as long as consent stands, plus two years.
• Analytics data — 14 months.

Your rights

You have the right to access, rectify, erase, restrict and port your data, to object to processing based on legitimate interests, and to withdraw consent at any time. Write to privacy@aurellen.com and we will respond inside one month.

If you are not satisfied, you may complain to the Spanish supervisory authority, the Agencia Española de Protección de Datos (aepd.es).